Day-to-day support a bit surprising in its responsiveness
Working with WFHI's support has been an interesting journey. On the first days after purchase, I was cautiously optimistic but unsure how smoothly the communication would go. Surprisingly, as the days passed, I found the telephonic support to be quite helpful day to day, especially once I got used to the way the staff communicated. The updates in the software were automatic and did not interfere with my workflow, which felt reassuring. What really stood out was the responsiveness of the support team on follow-up questions during usage, not just at onboarding. They answered my queries with patience and relatively quickly, something that was a relief given how I expected delays. Sure, on the first contact there was some hesitation on their side, but over time the interaction became smoother. The database feature worked well within my workflow, and dialing tools were reliable once configured. Overall, this steady support made me feel that I could rely on them more going ahead with daily tasks.