Day-to-day software use made me hesitate to continue
After the initial sign-up and training, I started using the software daily, expecting a smooth workflow. However, I frequently encountered slow loading times especially when accessing the database or trying to use the calling dialer during peak hours. Sometimes calls would disconnect unexpectedly and I had to restart the system to regain access. Updates that were supposed to happen automatically occasionally required manual intervention, which disrupted my routine. The user interface was somewhat unintuitive when managing multiple client entries, and the auto-save function didn’t always kick in as expected, leading to lost information. On the plus side, the telephonic support team was polite and attempted to troubleshoot issues, though resolution often required several follow-up calls. Invoicing was consistent and the payment portal was easy to navigate without glitches. Taking everything into account, I am uncertain if I would choose to engage with WFHI software again under these conditions since the frequent software glitches outweighed the benefits for me. Reliable daily performance is crucial, and unfortunately, that wasn’t my experience with this product despite its promising features.