Day to day software use improved, but database sync issues remain
You have done well setting up a system that comes with comprehensive training, which made my initial experience much smoother than I expected. Over the days, I found the calling tools to be quite dependable with dialer features working as expected. However, the one thing that did not perform consistently was the database synchronization; at times, data would take longer to update which disrupted the remote workflow. Despite this hiccup, the software updates were rolled out without major interruptions and kept improving the user interface steadily. The onboarding flow was straightforward, and your telephonic support remained accessible, which I appreciate. Billing and payment processes were generally handled well, although the invoicing system could send reminders more effectively. Overall, as I used the software daily, I noticed it behaving better with fewer bugs, yet there’s room for improvement especially in ensuring the database sync is reliable. I hope you continue focusing on that fault as it impacts core functionality. Still, I’m satisfied with the progress so far and look forward to smoother operation in future versions.