Day-to-day lacks the detail I expected
When I first signed up, I expected the software and training to give me a full smooth experience especially for managing my remote workflows daily. The initial onboarding was helpful to some extent, but after a week or so, I found that the database feature did not behave as predicted in the demos. It was harder to synchronize with the calling tools and the dialer than I anticipated. Though the automatic updates promised hassle-free improvements, they sometimes introduced bugs that required me to call telephonic support repeatedly. While the sign-up and payment process was fairly standard and went okay, the ongoing software performance felt lacking. I will grant the priority assistance was somewhat responsive but the solutions were often temporary fixes. I expected a more stable and clear daily experience based on the pre-purchase information but had to put extra effort into troubleshooting. In contrast to what I read before buying, the actual usage revealed gaps that disrupted my workflow. So, while the software’s concept seems good, the daily behaviour did not meet the expectations I had formed during the sales and pre-purchase phase.