Day-to-day follow-up tha sabse noticeable problem
Shuru mein sales approach theek tha, saara interface neat laga aur pehli query par bhi response time thik tha. Lekin use karte karte jo experience mila, wo ziyada impressive nahi tha. Daily follow-up mein thoda loose feel hua, matlab ki jo promises diye gaye they follow up mein itne consistent nahi rahe. Kabhi kabhi lagta tha ki baseline information toh sahi hai, par sales team se continuous contact maintain karna unke liye mushkil ho gaya tha. Pre-purchase training sessions mein bhi thoda loading issue tha software ka jo distract karta tha. Lekin jo initial help thi wo thik thi, matlab ki company ne basic support diya, is baat se compromise nahi kar sakta. Lekin agar customer ko day-to-day interactions mein assistance chahiye toh yeh thoda disappointing ho sakta hai. Overall, is taraf performance average hi rahi. Sales ke baare mein main itna samjha ki, initial approach toh promising tha, bas usi ko long term maintain karna difficult raha.