Database management was smooth but onboarding support could have been better
Looking back after using the WFHI software for some time, I found that the database feature functioned quite well day to day. It was relatively easy to organize and retrieve contact information which helped in managing calls efficiently. However, the onboarding process didn't maintain the same smoothness throughout. While the initial setup and first few training sessions were straightforward, I experienced some delays and inconsistencies in the response to follow-up queries. This made me feel like the support was less engaged after the first contact, which was disappointing. I also noticed the automatic updates occasionally changed some interface elements which required relearning certain workflows. Overall, the database performed as expected, but the continued training and support felt lacking after initial exposure, which affected the day-to-day confidence in using the platform.