Database integration did not match my expectations
Before starting, I had hoped the software and access would be more seamless, particularly in integrating the database with the calling tools. That was not the case. The connectors needed extra configuration that was not clearly documented, which led to several hours spent troubleshooting. Additionally, the dialer sometimes failed to sync properly with the contact list during extended sessions, causing interruptions. On a positive note, the scheduling features within the software worked without issues during my trial. I also found that the automatic updates did not disrupt my workday, which was helpful. However, I expected more consistent performance from the core integration features based on the initial descriptions. The sign-up and invoicing process was straightforward enough but could benefit from clearer communication about potential pitfalls. Overall, my experience with this product in terms of software and access fell short of what I anticipated, primarily due to shortcomings in integration and synchronization.