Database feature worked well, but software slower than I expected
Before starting with WFHI, I had high expectations based on what I was told about the database feature, and thankfully that aspect delivered quite well. The database was comprehensive and integrated nicely with the dialer, which made workflow smoother once I got the hang of it. However, I did face some issues with the software speed during busy hours; it lagged sometimes which affected my efficiency. Training helped with understanding most functionalities but there were gaps regarding how to quickly navigate between features. The automatic updates sometimes introduced bugs that slowed me down temporarily as well. Telephonic support was reachable and helpful, though not always immediately. The sign-up and payment process went without surprises and invoices were clear. Overall, the strong database suitability for my needs outweighed the slow software experience, but I wish performance was more consistent to match the otherwise good aspects of the product.