Database feature was surprisingly smooth
I've used several remote workflow tools before, and this one was different in a mix of ways. The database feature caught my attention right away because it integrated pretty well with my existing processes, which was refreshing. On the downside, the onboarding flow felt a bit clunky compared to what I was used to. Setting up took longer than expected due to unclear instructions, which was a bit frustrating. The calling tools worked fine, but I found the dialer interface not very intuitive at first; it did improve after some use though. Sign-up and invoicing were straightforward enough, and automatic updates didn't disrupt my workflow, which I appreciated. Telephonic support was okay but not as prompt as I would have liked when I reached out for help. Overall, the software does have its strong points, especially the database, but some parts like onboarding and support could use more polish to be truly competitive with other platforms I have worked with.