Database feature the only part that worked well
I found the WFHI software to be quite disappointing compared to what I used before. The overall access and navigation felt less intuitive, making it harder to manage my daily tasks efficiently. The dialer had some lag, which interrupted calls at inconvenient moments, and the automatic updates introduced minor bugs that weren't immediately resolved. On the positive side, I thought the database feature was well-designed and easier to work with than my previous tool. It integrated nicely with my workflow and saved time organizing contacts. However, the training materials were generic and did not address the practical use cases I needed. Telephonic support was slow to respond, which added to frustration. Invoicing and payment processes were standard but not something to praise in this context. Unfortunately, the software as a whole did not meet my needs as well as I had hoped, with the database being the only worthwhile component.