Database feature accha tha but ongoing support thoda weak laga
Maine socha tha ki sales process smooth hogi aur sab kuch simple setup pe khatam ho jayega, but reality different rahi. Jo database feature tha wo toh achhi tarah kaam karta tha, ye toh mujhe pasand aya kyunki mujhe apne contacts manage karne me asani mili. Lekin jo pre-purchase support tha, wo expected se thoda kam reliable laga. Sign-up aur payment process straightforward tha initially, but problems tab aaye jab mujhe monthly updates ke baare me clarification chahiye thi. Support ki taraf se immediate help nahi mili, thoda delay tha response me. Mujhe lagta hai ki agar training sessions me ongoing user support pe bhi focus diya jaye toh customer experience better ho sakta hai. Toh overall setup tha theek, lekin jo ongoing assistance chahiye thi usme kami thi.