Daily updates worked; initial training was hard
The initial training was a bit tough for me; I struggled with the dialer and database features right at the start. But on a day-to-day basis, using the system became smoother as I got familiar with automatic updates and software improvements. The calling tools worked well most days, and the support team was helpful when I encountered issues during normal operations. What really went well was how the software adapted with continuous updates that fixed earlier bugs, which made ongoing use less frustrating. I appreciate that the training focused on basics but the real learning happened as I used the system daily. There were occasional glitches but after contacting support, things improved quickly. So overall, while the start was challenging, the daily workflow has gotten better with time and I am hopeful it will get even easier.