Daily support was hit-and-miss over long term
After some weeks of using their telephonic support, I’ve reflected on how things actually went day to day rather than just the onboarding. On first try, the staff was patient and helpful with the database integration queries, which was encouraging. However, across the weeks that followed, there were days when getting through to someone took longer than I wanted, especially when urgent questions about the dialer setup came up. The quality earlier promised didn’t always hold steady. Training materials helped keep me mostly on track, but not all updates came with clear communication, which left me guessing at times. Still, the automatic updates did help avoid a lot of manual hassle. What I did like was the clear invoicing process; sign-up flowed without glitches and payments were logged properly each month. Even with uneven support responsiveness, the baseline experience overall was functional enough for me to consider sticking with the software. Just wish they followed up as consistently as they started out doing.