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WFHI review

Daily support mein thoda ajeeb experience hua

3 out of 53 of 5Verified purchaseSupport and communication

Daily support mein thoda ajeeb experience hua

Regular use ke dauran mujhe support team se milne wali help kaafi mixed lagi. Pehle din jo support mila tha, usmein kaafi speedy response tha aur mere questions dhyan se sunn ke turant assist kiya gaya. Lekin jaise-jaise din beet gaye, mujhe aisa laga ki communication consistent nahi rahi. Kabhi-kabhi calls uthte the, kabhi koi follow-up nahi hota tha, jiski wajah se mujhe khud se issues ko troubleshoot karna padta tha. Software updates ka impact pe bhi kuch confusion thi, kyonki har update ke baad mujhe lagta tha kuch naye changes hain jo explain nahi kiye gaye. Dialer aur calling tools achhi tarah operate karte rahe, lekin jab support ki zarurat padti thi, toh woh ideal timing pe milna difficult hota tha. Overall day to day experience thoda uneven raha, jiski wajah se kabhi confidence bana toh kabhi doubt create hua, par itna bhi negative nahi ki main use karna band kar doon. Thoda aur consistent aur proactive communication helpful hota.

Ankita DeoLadakh, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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