4 out of 54 of 5Verified customerSupport and communication
Daily support efficient but initial wait times notable
Using support day to day has generally been smooth, and any issues I faced usually got handled quickly, but I noticed the first time I reached out there was a longer wait on the phone. After that initial call, responses improved and follow-ups were clear and timely. This pattern made me feel that once you're past the first hurdle, the ongoing assistance is solid. The software labels and documentation are mostly self-explanatory, which reduces reliance on support. So the standout was really the patience needed for the first contact, which could be streamlined further for better user experience overall.