Customer support tha thoda slow, baaki average tha experience
Mujhe software aur service se judi jo initial sales experience thi, usme confidence banna mushkil tha. Signup ke dauran ek problem aayi jisse clear guidance nahi mili turant, aur customer support par call karne par response time thoda slow tha. Matlab team ne help ki, par jitni jaldi chahiye thi utni immediacy nahi thi. Database feature kafi theek lag raha tha, jo ek positive baat thi. Software updates timely aaye, toh usme koi dikkat nahi hui. Payment process bhi normal tha, invoice sahi time pe mili. Lekin pura experience dekhkar main keh sakti hoon ki overall confidence thoda kam raha kyunki jo main expect kar rahi thi, woh us hisaab se nahi tha. Support ke framework ko better banaana chahiye, tabhi main zyada actively aur smoothly operate kar pati.