Customer support responsiveness impressed me most
I went into the software access expecting a fairly standard onboarding experience, where I'd mostly be left to figure things out on my own. To my surprise, the customer support was really responsive and proactive, which made a huge difference throughout my first few weeks. Whenever I faced any difficulty with the dialer or database features, the support team quickly stepped in to guide me without much delay. That level of assistance was beyond what I anticipated. The sign-up and payment process was as expected: smooth and without any major hiccups. Only minor issues arose when recent automatic updates temporarily disrupted my workflow, but those were quickly resolved thanks to the timely help. Though the training materials were helpful, I did feel they could use a bit more detail in advanced topics. Still, having such responsive support more than made up for that small gap. It's clear that the team values their users and commits to keeping things running smoothly. Considering my initial expectations, the experience with support responsiveness went much better than I imagined, and that alone was a key highlight of the software access phase for me.