Customer Support Responded Well When Issue Popped Up
I had a bit of an issue during the sign-up process which caused some interruption. What I appreciated was how quickly the sales team took ownership of the problem and addressed it. Although it was a slight glitch with the payment gateway, the handling on their part was impressive. They kept me updated and guided me to using an alternative method. It was smooth getting past that hurdle, and I didn’t feel left hanging. The rest of the invoicing and activation process went without a hitch after that, so overall I’m happy with how that was dealt with. While I wish such hiccups didn’t happen, I have to give credit to the responsiveness they showed. It’s not always the technicality that counts but how it’s managed, which this time was good. I would recommend others consider this because their support made the difference when things didn’t go as expected.