Customer support ka response time acha tha, par sab clear nahi hua
Maine sales aur pre-purchase ke liye WFHI ka software explore karne wali thi. Jab maine unki team ko contact kiya, toh unka response timing acha tha, matlab jaldi reply karke mujhe basic information di. Lekin jab detail mein pucha, toh har baar alag-alag jawaban mile, which thoda confusing tha. Yeh bhi hua ki kabhi kabhi phone pe baat karte samay connection weak ho gaya ya phir call drop ho gayi, jiski vajah se pura baat samajhna mushkil hua. Lekin sales team patiently meri queries ko samjhti rahi aur mujhe guide karti rahi. Onboarding process ke baare mein bhi thoda idea mila, unka software interface easy lag raha tha, lekin kuch features jaise ki database integration aur dialer setup thoda jhanjhat wala laga. Jo cheez acha lagi woh hai ki automatic updates feature se software baar-bar naya version leta hai aur naye tools add karta rehta hai, isse lagta hai ki product improve ho raha hai. Lekin overall, agar wo thoda aur clear aur consistent hote apni communication mein, toh better hota. Aise mila jula experience raha, sukoon bhi tha, par thoda frustration bhi tha.