Customer service responsiveness was lacking
When I reached out before buying, I honestly expected more responsiveness from the sales team. Initially, the replies came quickly enough, and they answered basic queries about package features, which was fine. But after that, my requests for clarification about some workflow specifics seemed to take longer than I hoped to receive responses. I was waiting a few days at times and had to follow up multiple times, which was a bit annoying. At one point, I circled back with them about the integration with my existing database, but even then, the support didn't really clarify everything thoroughly. Their delay in addressing these questions made me second guess the efficiency of their overall customer engagement. The one thing I'll say is that when they did reply, their tone was polite and professional. So, responsiveness could be improved massively, though quality of answers was okay when finally received. Summing up, I'd rate the experience rather low primarily due to waiting times and inconsistent follow-up rather than the knowledge or capability of the team.