Customer care was thoda late, par thik tha overall
Mujhe lagta tha ki sales se connect karna asaan hoga, lekin initially response time thoda jyada tha. Unhone mere questions ke liye time nikala, aur thoda patience dikhaya during onboarding, jo ki achha tha. Par overall unka phone uthane mein der hoti thi, aur multiple baar wait karna padta tha before kisi ne baat ki. Training aur software ke baare mein queries poochna thoda challenging raha kyunki replies sometimes vague lage, especially jab database feature use kar raha tha. Billing aur payment pe clarity thodi kami thi, recharge process smooth nahi rahi. Par unka software update system with automatic updates thik se kaam karta tha, mujhe updates baar baar manually karne ki zarurat nahi padi, jo ki ek positive cheez thi. Sign-up and invoicing process thoda complex laga, thoda aur streamline karna chahiye. Overall, main kaafi disappoint hui lekin kuch cheezein like software updates theek thi, isliye full dissatisfaction nahi keh sakti.