2 out of 52 of 5Verified customerSupport and communication
couldn't really click with the support like before
I had high hopes since the last support I used was quite helpful but this time it didn't quite click for me. Calls were sometimes passed around and it took longer to get clear answers. I often felt I was explaining my problem again despite trying to be detailed the first time. It felt less personal and more scripted which was disappointing because I was hoping for easier troubleshooting. On the upside, they did answer eventually and the updates to the software kept coming on time but still the back and forth dragged the process compared to what I was used to.