Couldn’t find what I needed, so training was frustrating
I tried to get going with WFHI’s training and onboarding but really couldn’t find the information I was looking for easily. The training materials were scattered, and there wasn’t a clear flow to help me understand how to use the calling tools or set up the database properly. It was disappointing because I expected more guidance during these critical steps. I did manage to figure some things out by trial and error, but it was time-consuming and frustrating. On the plus side, the telephonic support was patient when I reached out, though it took some effort before I got through to someone helpful. My small reservation was that even the support couldn’t directly show me the exact steps in real time, making it harder to grasp the concepts. Sadly, this difficult start meant I wasn’t able to make good use of the software as intended.