Couldn’t find the help I needed, and that was the turning point
When I first tried to get support, I expected to find clear guidance fairly quickly, but that just didn’t happen. I started by looking through the online resources, hoping to solve my issues without delay, but the information was scattered and often too generic. After some time, I called the telephonic support hoping for direct answers. Initially, the wait was long and when I got through, the person seemed polite but not fully knowledgeable about the specific problem I was facing. They couldn’t walk me through the dialer setup effectively or clarify some database features I needed explained. With each subsequent call, I felt more frustrated because the issue remained unresolved, and the level of help was inconsistent. I kept hoping it would click—that moment when I’d finally get clear, easy instructions—but it never quite came. The onboarding flow and training materials didn’t fill the gaps either, leaving me somewhat stranded. Overall, this experience left me quite dissatisfied as I was investing time but not getting the necessary support or clarity I had hoped for.