Couldn't find the guidance I needed quickly enough
When I first tried to get help through their support channel, I was looking specifically for instructions on how to navigate the database feature. But the website's FAQs were scattered and didn’t have a clear path to what I needed. I spent quite some time clicking through different sections without much luck. Eventually, I tried their telephonic support, hoping for a quick answer, but I was put on hold multiple times without any follow-up. This part really stood out — the difficulty in getting straightforward responses from someone who knew the product inside out. The onboarding materials, while detailed, didn’t cover the specific issue I faced, and the updates made the interface slightly confusing compared to what was shown initially. It made me hesitant to rely on the calling tools or dialer without stronger support backup. Because of this, I felt stuck at a point where I needed just a bit more clarity but couldn't find it easily, which was frustrating after taking the time to sign up and pay for the service. Overall, I hoped for better guidance and quicker communication.