Couldn't find support easily, very frustrating
I came away quite disappointed because finding the support I needed by phone was much harder than I expected. The documentation didn’t answer specific questions, so I called the helpline repeatedly but there were long wait times and unclear routing, which left me frustrated. The telephonic support seemed understaffed or poorly coordinated, and that made tackling software issues a real headache. Meanwhile, automatic updates occurred without explicit alerts, causing unexpected changes without assistance being immediately available. The invoicing and payment process appeared fine on paper but the lack of communication after signup only added to my confusion. Overall, this lack of accessibility to timely help made the whole experience feel like a struggle rather than a streamlined system. I would have hoped it was easier to get basic support and guidance from the start.