Couldn’t find info when I really needed it
The training and onboarding process with WFHI was frustrating for me because it was hard to locate the information I needed exactly when I needed it. I started with the initial modules and expected to quickly find guidance on setting up the dialer and integrating the database feature into my daily workflow. But the training materials were somewhat scattered and not organized clearly enough. I would often jump between training sections hoping to find a relevant tutorial or checklist but the instructions were vague or too brief. When I tried to use the calling tools following the training, I faced difficulties understanding some steps that I thought should have been clear by then. It felt like the moment I really needed a straightforward walkthrough, it just didn’t click. The telephonic support was available but couldn’t immediately compensate for the lack of comprehensive training content. The onboarding flow didn’t guide me through the setup fluidly enough. Ultimately, this experience made me question if the training was designed with newcomers in mind, as I had hoped, because I struggled to get operational smoothly without additional external help.