couldn’t find answers, got stuck and frustrated
Trying to get clear info from support was tougher than I thought it would be. I started with the online dashboard and automatic updates, hoping it would be user-friendly, but some of the features weren’t clear. When I called the helpline, I hoped to get direct answers, but the process was slow. I had to wait several minutes just to speak to someone knowledgeable about the dialer or database integration. Once connected, it felt like the explanations were going around in circles. My specific questions about the setup flow and the invoicing process didn’t get straightforward answers and needed multiple calls. Signing up felt easy enough, but that quickly stopped mattering because getting help was so time-consuming. These delays meant I couldn’t confidently set up the workflow as needed, and the delays in support responses made the whole experience negative. Currently, I don’t feel ready to proceed or continue paying because the guidance side didn’t work for me, and I ended up wasted a lot of time trying to get the help I needed.