Couldn’t figure out where to start, frankly
When I signed up for the training and onboarding, I expected to quickly find the basics I needed to start using the software. Unfortunately, it took much longer than I thought it would just to locate simple instructions. The onboarding flow seemed to jump between different modules without clear guidance on how one should progress. I spent a lot of time searching for particular steps or sections, but the internal navigation didn’t help. The database feature and dialer setup were particularly confusing because there wasn’t an obvious place to learn how to integrate or access them in the beginning. I often found myself clicking around without knowing if I was in the right section. The automatic updates happened too, but I never got a clear explanation of what had changed in the training materials, so it felt like I was missing important info. On top of that, support via phone was frustrating because they kept referring me back to general documents without specific help. Even signing up and paying was more complicated than it should have been, as the invoicing details were not clearly explained and I wasn’t sure if my payment was processed properly. Overall, the onboarding experience failed to deliver the straightforward start I was hoping for, and after several attempts, I’m still not confident about using the full range of features.