Could use more clarity to reduce future support
I believe I will likely need assistance again when I return to training the next group of users because certain aspects weren't fully clear originally. While the onboarding covered the basic functions of the software and calling tools well, some advanced features of the dialer and database integration felt underexplained. For example, I encountered challenges with scheduling automated calls, which required additional support to configure properly. The training was helpful but did not entirely resolve all user questions, implying a steeper learning curve than anticipated. Because of this, ongoing telephonic support is something I expect to use repeatedly. It's evident the software has potential but could benefit from clearer tutorials or step-by-step guides to minimize dependency on external help in the future. Overall, the experience was decent, yet I think some missing instructional details led to my continued need for assistance.