Could use clearer help next time
I found the pre-purchase sales flow with WFHI mostly okay, but definitely not something I’d say was perfect. The sign-up and invoicing process was straightforward enough, and I appreciated that it wasn’t a difficult barrier to getting started. However, the training left me feeling like I might need help again in the future—there were moments where it wasn’t clear how all the remote workflow features fit together, especially the dialer. I didn’t have issues with the software itself, but I think more hands-on guidance would be helpful next time I go through it. So, if I use WFHI again or upgrade, I’ll probably reach out for some extra support to make sure I’m fully set up without missing anything. Overall, good but room for improvement in customer guidance.