could really use better handling when things go sideways
Okay so I started using the software and at first it seemed like it might work fine but when I hit a snag and tried to get some help it was kinda frustrating honestly. The support people did respond but sometimes what they said didn’t really fix the problem or felt like they didn’t totally get what was going wrong. I get that stuff can be complicated but waiting and back-and-forth was a drag. At least the outbound dialer worked okay on most days and didnt hang up unexpectedly all the time. It was cool that they have the call recording option too, so I could replay and catch what I missed. Sign up was simple enough and the payment process didn’t give me any trouble which was good, but I really wish the support to sort issues was smoother and quicker with clearer explanations coz that really matters in the middle of juggling work. Overall I’d say the software is promising but the support needs to be more on the ball when faced with real glitches or problems to keep things moving forward better.