Could not find what I needed quickly
My experience with the software was mostly frustrating because I struggled to find the features I required for my work routine. Navigation was not intuitive and often I found myself lost in menus trying to locate the database elements or calling tools that were supposed to streamline my daily tasks. Since I was new to the platform, I hoped the onboarding and training sessions would help overcome these obstacles quickly, however, the training material was rather basic and did not cover some specific workflows I needed. Without clear guidance or quick search options, it took multiple attempts to even understand how to operate the dialer efficiently. The automatic updates sometimes changed layouts or features without explanation, which made things more confusing rather than easier. Despite trying telephonic support, the wait times were long and the assistance felt generic, not tailored to the problem I was having. Additionally, the sign-up and invoice process didn't help much since I kept having to ensure my billing details were correct amid all the difficulties. All these factors resulted in a less productive experience than expected, and I was unable to resolve my access or software use-related issues in a timely or effective way. Ultimately, the outcome was that I could not make smooth use of the platform and my setup remained incomplete due to these access hurdles that caused continuous frustration throughout.