Could not find what I needed in time
My experience with the telephonic support and communication was quite disappointing because it was difficult to find answers quickly. Initially, I tried using the help section online, but the information was scattered and not very detailed for my specific software issues. So I called the support line hoping to get assistance efficiently. Unfortunately, getting through involved waiting on hold multiple times, and even when connected, the explanations were not clear or consistent. They asked me to follow multiple steps that didn’t seem related, which made the process more confusing. I wanted to learn how to effectively use the database feature and quick dialing tool, but each call ended with me still unclear. The follow-up emails I received didn't resolve my questions either. In the end, I gave up trying to get useful support within a reasonable time frame which led to a lot of frustration and a feeling that this service was not helpful for my needs at all.