Could not find the features I needed easily
My experience with WFHI's software and access has been disappointing because I struggled to locate the essential tools for my remote workflows in a timely fashion. Despite clear instructions during training, navigating the dashboard interface to reach the calling dialer or database felt cumbersome and time-consuming. Automatic updates did not help simplify this process, and I found myself having to repeatedly consult telephonic support for guidance. While I must acknowledge that the customer service team was polite and willing to assist, the overall difficulty in finding what I needed made me question the usability of the software. Additionally, aspects of the onboarding flow seemed to lack cohesion, especially regarding software access and feature availability. The sign-up and invoicing process was adequate, but that alone cannot compensate for a poor software user experience. In conclusion, I expected a streamlined remote work solution, but what I encountered was an overly complicated platform that often hindered my progress.