Could not find some important advanced training
The training provided a good foundation with basic features and onboarding steps clearly outlined, but I felt something was missing. While it was easy to locate introductory videos and newsletters, I struggled to find in-depth materials explaining the more complex parts like the database management and integration with the calling tools. The dashboard navigation was intuitive for beginners, yet I wished there had been more detailed guidance to troubleshoot specific use cases without calling support. Telephonic support was helpful but relying on it frequently is not ideal when you want to learn independently. The automatic updates kept the software current, which was appreciated. Still, I think adding more comprehensive training content or a searchable help center would greatly enhance the experience. For now, I had to spend extra time exploring on my own. So overall, while the starting materials are sufficient, the absence of advanced tutorials left me wanting more detailed support in navigating the platform fully.