Could not find clear guidance when I needed it most
My experience with the support and communication was frankly frustrating because I could not easily find the answers I was looking for during onboarding. I had several questions about how to set up my workflow with the calling tools and database but no clear direction surfaced from the initial documentation or support portal. When I called customer support, the person I spoke to seemed somewhat rushed and did not point me to helpful resources, so I ended up feeling stuck without a clear next step. This moment really highlighted how little I understood the product since I couldn't get simple questions answered in a timely or useful manner. After multiple attempts to reach different destinations on the website and follow convoluted instructions, it still did not click for me how to get started. I was hopeful at first but ended up with continued confusion. The sign-up and invoicing were straightforward but didn't help with the core problem of clear communication. The whole process might work well for others but it felt inaccessible for my needs.