Could have started sooner

You took quite a bit of time before I could fully get started with the software. I understand it involves setup and training, but some steps felt unnecessarily slow and held up my workflow. Although support was eventually helpful when I reached out, the delay in onboarding made the whole process feel more frustrating than it needed to be. The automatic updates were fine, and the payment process was clear, but the waiting around for access threw me off. Overall, the experience felt like a slow ramp-up rather than a smooth start, and I hope future users can get going more quickly than I did.