Could have handled issues better
Looking back at my experience with WFHI’s sales and pre-purchase process, I felt that some things went well but others were missing which could have improved the overall feeling. The initial information about software features and training was presented clearly enough, and the sign-up procedure was fairly straightforward. However, when I encountered a technical hiccup just before payment, the support handling was not very proactive. There was a delay in communication and I wasn’t given clear guidance on how to proceed or how the issue was being resolved. I understand that glitches happen, but the way they managed my concern made the process somewhat stressful and less trustworthy. Perhaps if they had a more transparent approach to technical and billing issues during pre-purchase, it would have felt better. In spite of this, the platform seemed promising once I got past that point, but what was missing was a smoother way to handle unexpected problems early on, which left me unsure at first.