Could have been quicker to start fully
Looking back at my experience after using the software for a few months, I realize the onboarding and initial training were generally fine but a bit slow to get me fully operational. Although the sign-up and invoicing went smoothly, the training sessions required multiple follow-ups to clarify some advanced features like the calling tools and database queries. It took longer than I expected to feel comfortable with the automatic updates that sometimes altered workflow without much warning. The telephonic support was helpful but could have been more proactive during this early ramp-up period. I believe if there had been more detailed initial guidance and faster resolution on basic issues, I might have reached full productivity sooner. Despite the delay in getting started, I’m satisfied overall but there truly was a missing element of immediacy in getting the whole system running from day one here.