Could handle support again but please reduce repeats and waits
You offered telephonic support that was available when I needed it, and I appreciate that. What I found challenging, however, was the repetition involved when explaining the same issues multiple times to different agents. This made the whole process feel unnecessarily drawn out. On the positive side, when I did manage to get to the right person, the support was generally helpful and addressed my immediate problems effectively. The wait times weren’t excessive but did add up cumulatively over the course of a week. I might use your support again because of the overall polite and earnest approach, but I would definitely suggest refining how issues are escalated and tracked internally to avoid repeated explanations. Making the onboarding training clearer could also reduce dependence on this support. If these areas improve, I believe your system will be easier to work with and reduce time spent waiting and repeating the same points.