Could Find Some Things, But Others Were Tricky
Looking back, I had mixed feelings about how easy it was to find what I needed during the sales and pre-purchase phase. Initially, the onboarding flow seemed straightforward, though the database was a bit confusing to navigate. I was impressed by the dialer’s integration with the calling tools, which worked smoothly most days. However, signing up and understanding the invoicing process took more effort than I expected. Automatic updates sometimes changed interface elements without clear explanation, which threw me off. Telephonic support was helpful but not always immediately available, making some questions linger longer. Overall, it felt like I was halfway between ease and some unnecessary complication when trying to fully understand the platform during those first stages.