Constant frustration with ongoing support
From the moment I started using the software and training, the daily experience with support left me feeling quite annoyed. It wasn't just the initial setup difficulties; every day I found myself facing delays and unclear communication when I sought help. Calls to telephonic support often resulted in long hold times or vague answers to simple questions about the database or dialer. The frequent terminology changes within the software didn't help either, making it harder to keep track and follow instructions. I often had to repeat myself or wait for callbacks that never came promptly. Invoicing and payment queries also dragged on without satisfactory resolution. Although there were occasional helpful responses, they were too sparse to overcome the overall sense of disorganization. Sign-up itself was straightforward but after that, the experience deteriorated into a cycle of confusion and slow assistance. Automatic updates were unpredictable and sometimes altered settings without warning, adding to the frustration. This extended difficulty led me to feel the entire system was unreliable, even though the concept was promising.