Constant disconnections ruined the daily use
I initially thought the software would be a solid tool to manage remote workflows, but in day-to-day use it never quite worked out. The call quality fluctuated, with frequent disconnections during dialing through the provided dialer, which made the calling tools unreliable for my workload. Sometimes the database feature also lagged, slowing down my data entry process. I found the automatic updates more frustrating than helpful as they would interrupt ongoing work without clear notification. The invoicing system was simple enough, but overall the experience lacked stability. Telephonic support was polite but not very effective in solving core issues, and I felt left to troubleshoot most problems myself. The sign-up process was smooth, but that only added to the disappointment when the software’s performance didn’t match the initial ease of access. I’m particularly frustrated because I had hoped the training would help me avoid these difficulties, but it didn’t cover how to handle these day-to-day issues. Despite the hopeful start, the ongoing reliability was a major letdown.