Constant communication issues made the experience tedious
I have been using the software for over a week now, and I must say my day-to-day experience was quite frustrating due to inconsistent support and communication. Initially, the training and onboarding seemed promising; however, the subsequent telephonic support was often delayed or sometimes unreachable. This made managing the dialer and call tools quite challenging on busy days. While the database feature worked reasonably well without errors, the lack of timely assistance severely affected my workflow. Automatic updates were deployed without adequate notice, which disrupted some active tasks unexpectedly. The invoicing and payment process was straightforward, and I will concede that aspect was well managed. Despite this, the overall experience felt disorganized and left me wondering if improvements in communication protocols could significantly raise the quality of service.