Consistent support was great, but lacked proactive follow-ups
From the moment I began using WFHI, the regular telephonic support has been solid and dependable day to day. Whenever I encountered minor software hiccups or database questions, calling the support line usually connected me quickly to someone who could assist. They were patient, walked me through steps for the main features like the dialer and automatic updates, and helped ensure my onboarding went smoothly. Over the week, I noted that the assistance was generally attentive, responding promptly to typical issues without much back-and-forth. What I missed though was a bit more proactive outreach or check-ins from the team once the initial onboarding was complete. It felt like after the first support calls, I often had to take the initiative to ask for deeper help or clarification on new features. Having periodic follow-up calls or updates on training opportunities would be a nice addition to enhance the ongoing user experience. Still, the consistent availability and clear communication day to day kept me feeling supported while I adapted to the workflow tools.