Consistent support, but some key communication gaps
I have used several remote workflow systems before, and the support offered by WFHI is generally quite good. Compared to earlier experiences, their telephonic support feels more accessible and timely, though I wouldn’t say it dramatically changes the game. What I miss somewhat is proactivity; in other systems, updates about new features or billing changes came through more clearly upfront. Here, I had to ask a few times to understand certain invoicing details and the automatic updates schedule. The training was competent but not especially engaging or personalized. The dialer and database integration do work well, and I appreciate that the on-boarding flow is smooth and intuitive overall. So while the basics are handled well, I was hoping for a level of communication that anticipates questions before I have to ask. Still, the experience compares favorably with what I used prior, which is why I gave it five stars rather than less.