Consistent support, but one thing stood out
The day to day experience with WFHI’s telephonic support was quite steady. I found it easy to get in touch with someone who could assist, and the explanations were generally straightforward. Over the various calls throughout the week, the staff behaved predictably and provided useful solutions for the issues I faced using the dialer and database. However, one thing stood out which was the slightly longer-than-average hold times when calling during peak hours. Apart from that, the communication was clear and professional. The onboarding and invoicing procedures worked smoothly with no surprises. I would say the reliability over time was good, making it easier to plan my workflow around their support hours. Although the wait on calls was a minor inconvenience, the overall support helped me feel in control of the software use on a daily basis.