consistent support: balanced pros and cons experience
I have been using the software daily for a few weeks, and the support has been quite consistent overall. On the good side, calls to support are usually answered quickly and the people are friendly and willing to help. They explain things clearly and walk me through any problems I have with the dialer or database functions. On the down side, there are sometimes delays if a less common issue comes up, and then I have to wait longer to get a resolution. Also, the automatic updates generally improve the software, but occasionally a new update changes settings I had customized, which means I have to reset them. The invoicing and payment process is straightforward, but sometimes the online dashboard lags during peak hours. Training was well-structured and easy to follow from the start, making onboarding less challenging. Overall, the good support and functionality outweigh the occasional hassles. I plan to keep using the software and hope the small negatives get ironed out soon, because the daily experience mostly works well for me and support is both accessible and reliable.