Consistent service with a few minor quirks
I found that after initial onboarding, the software behaved reliably on most days, allowing me to use the calling tools and maintain database updates without too many interruptions. The automatic updates were mostly beneficial, though occasionally a feature was changed before I was fully comfortable. Support staff have been helpful over the phone whenever I faced issues, but sometimes I had to explain the same problem more than once, which can be a bit frustrating. The invoicing and payment systems worked smoothly each time. So overall, the day-to-day use of WFHI software balanced between mostly positive experiences and minor setbacks, which I expect will improve further as I continue usage.